Shipping Policy
Processing Time
Orders are processed within 1-3 business days, excluding weekends and public holidays.
You will receive a notification once your order has been shipped.
Shipping Methods
We offer standard and expedited shipping options across NIGERIA.
Delivery timelines vary based on your location:
Standard Shipping: 5-7 business days.
Expedited Shipping: 2-4 business days.
Shipping Costs
Shipping costs depend on the weight, size, and destination of your order. Final costs will be displayed at checkout.
Free shipping is available for orders above.
Tracking Your Order
Once your order ships, you will receive a tracking number to monitor its progress.
International Shipping
Currently, we do not ship outside NIGERIA.
Return and Exchange Policy
Eligibility for Returns
Items must be returned within 14 days of delivery.
Products must be unused, in their original packaging, and accompanied by proof of purchase.
Certain items, such as earrings and body jewelry, are non-returnable due to hygiene reasons.
Return Process
Contact our customer support at support@bodyjewelrymart.com to initiate a return.
Once approved, package the item securely and ship it to the address provided by our team.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Refunds will be processed to the original payment method within 7-10 business days after the returned item is received and inspected.
Shipping fees are non-refundable.
Exchanges
Exchanges are allowed for defective or incorrect items only. Contact us within 7 days of delivery to request an exchange.
Damaged or Defective Items
If you receive a damaged or defective item, notify us within 48 hours of delivery with photos of the damage. We will offer a replacement or refund at no additional cost.
Non-Returnable Items
Earrings, body jewelry, and intimate items due to hygiene concerns.
Customized or personalized products.
Contact Us
For any shipping or return inquiries, please contact us: support@bodyjewelrymart.com